It typically involves the following stages:

• Research: Embarking on a journey of discovery, we delve into project intricacies, connect with the intended audience, and ride the waves of industry trends.
• Ideation/ Conceptualisation: Breathing life into imagination, we spark inventive ideas and concepts, ignited by the rich tapestry of our research discoveries.
• Design Development: We bring chosen concepts to life, moulding them into tangible designs that is refined.
• Production/ Implementation: Crafting our vision into a seamless, impactful design for print, digital, and various applications, leaving a lasting impression wherever it goes.
• Evaluation: We assess our design through user testing, data analysis, and valued feedback. It's about ensuring our design not only works but resonates with those it touches.

Throughout these stages there will be opportunity for feedback and making necessary adjustments to improve the design. 

We offer flexible cost structures tailored to our clients' and project needs, including fixed/project-based fees, hourly rates, and retainer agreements.

• For Fixed/Project-Based Fees, payments occur at key milestones: 40% deposit, 30% on concept sign-off, and the final 30% before receiving the deliverable(s).
• Hourly Rates follow a billing schedule customised to the specific project and client requirements.
• Retainer Agreements are billed monthly with 30-day terms.

Absolutely! Revisions play a crucial role in our design journey. We work hand-in-hand with our clients, ensuring every tweak brings us closer to the perfect outcome. Your vision is our priority, and we're dedicated to exceeding your expectations.

In our world, where curiosity, meaningful work, and authenticity drive us, feedback is highly valued. We're in the business of making a difference, so if you have constructive input that enhances the project, we'd genuinely appreciate hearing it.

Absolutely! We're all about stepping up when time is of the essence. We are nimble and ready to tackle rush projects with a can-do spirit. Recognising the urgency, we do apply a 20% additional fee to cover the extra dedication and resources poured into meeting those tight deadlines. What types of files will I receive at the end of a project?

Certainly, we love working with established brand styles and guidelines! Many of our clients come to us with their unique identity already in place, and we're experts at seamlessly integrating your brand essence into the projects we undertake. Our goal is to ensure a harmonious and effortless flow between the existing elements and the innovative touch we bring to the table. Your brand's personality remains the star, and we're here to make it shine even brighter in every project we embark on together.

While specifics may vary based on the project and client requirements, the standard file formats often include .pdf, .png, and .jpeg. For presentations for example, we might use Keynote or PowerPoint files, while for simple animations, formats like .mov or .mp4 are given. These are just a couple of examples showcasing our adaptability to diverse project needs.